Requirement for Upfront Payment or Purchase Order: To secure or finalize any project date, we require full payment in advance or an official purchase order (PO) number on the customer's letterhead.

Relevant Legislation: Under the Contract (Scotland) Act 1997, agreements requiring advance payment are enforceable, provided they are clearly stated and agreed upon by both parties.

Submission of Purchase Order: The purchase order must include the customer’s official letterhead and be duly signed by an authorized representative of the customer’s organization. The purchase order must detail the services to be provided, the total amount payable, and the agreed-upon terms of service.

Payment Methods: Acceptable payment methods include bank transfer or credit card payment through Stripe. All payments must reflect in our account before we can confirm or assign any project date.

Relevant Legislation: In accordance with the Consumer Credit Act 1974, payments made via credit card may offer the customer additional protection.

Project Scheduling: Project dates are allocated on a first-come, first-served basis. We cannot reserve or guarantee any dates until full payment or an official purchase order has been received. Any tentative dates discussed prior to payment or purchase order are strictly provisional and subject to change.

Cancellation and Refund Policy: Should the customer wish to cancel the project after payment has been made, they must do so in writing to our official email address. Refunds may be issued based on the percentage of the work completed and any non-recoverable expenses incurred by us up to the point of cancellation. Cancellations on the day of the survey are not subject to refunds. Cancellations up to 5 days before the survey will result in a 50% refund. Cancellations greater than 5 days before the site survey works will result in a 100% refund.

Relevant Legislation: The Consumer Rights Act 2015 applies to the provision of services in Scotland and requires that services are performed with reasonable care and skill. Refund policies must be fair and transparent to comply with the Unfair Terms in Consumer Contracts Regulations 1999.

Agreement to Terms: By submitting a payment or official purchase order, OR instructing us to proceed through payment or email confirmation, the customer acknowledges and agrees to these terms and conditions.

Relevant Legislation: The terms herein are in line with the Electronic Commerce (EC Directive) Regulations 2002, which govern contracts entered into by electronic means, including agreements made via email.