Privacy Policy

Privacy Policy

Privacy Policy

The type of personal information we collect.

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)
  • Email addresses
  • Telephone numbers both mobile and landl;ine when provided.

How we get the personal information and why we have it.

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • For the production of quotations and specific work instructions

We also receive personal information indirectly, from the following sources in the following scenarios:

  • Our website and digital marketing activities

We use the information that you have given us in order to provide our service to you and market where applicable.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are: 

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us on 01463 667302.

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

How we store your personal information.

Your information is securely stored on our Google Drives and we are registered and audited by Cyber Essentials.

We keep your information for 3-years. We will then dispose of your information by deleting you from our CRM system if you have not procured our service within a 3-year time frame.

Matt Harmsworth

Director.

1st March 2021

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information. 

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at [insert email address, phone number and or postal address] if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at our head office by calling 01463 667302 or emailing support@roavr-group.co.uk..

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Matthew Harmsworth

Managing Director

ROAVR Group